Customer satisfaction is at the heart of the business
In today’s competitive world, customer satisfaction is the key to success., as a lost customer is primarily a loss of image for the company. It is said that a dissatisfied customer speaks to ten people, a satisfied customer to three.
It is then an immediate financial loss corresponding to the lost contracts as well as a deferred loss corresponding to the future contracts that this customer would have brought us. It’s finally additional expense, time and money, to find new customers. Added to this are the consequences of the complaints processing of the dissatisfied customer, which results in wasted time, energy and money for the company. The economic and financial stake of the satisfaction of the customers is thus considerable: The satisfaction of the customers has thus become a priority for the company.
This is why we believe that right from consultation, we make sure we understand your requirements perfectly and then put forth a quote.
The offers and products that we market are just not the ones we want to offer, but those that perfectly meet a need, to an expectation, and even that solve a problem for which the customer does not find satisfactory solutions.